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The world's worst shopper [15 Dec 2005|09:01pm]

I've had some really miserable experiences shopping online the last couple of months. Nearly every order I've placed with multiple vendors has been screwed up in some way. I am currently dealing with 4 separate returns processes. It's starting to wear me down. Here is my unfolding tale of capitalist agony.

God I whine a lot.Collapse )

The fourth thing is what has me steaming. Amazon has a listing that describes both bluetooth headphones and a bluetooth adapter. One would expect both of those things to come in the package. The listing is obviously b0rked, but it also obviously describes both parts as being The Product. The package only contained the headphones. I called them and went round and round with a couple of people in India. The conclusion was that they were going to ship me the adapter. A few days later, another pair of headphones, no adapter, shows up. I call them. They say I should send them a copy of the listing I saw and write another email. I do that. They respond with a generic and irrelevant form letter about how the best they can do is give me a refund. I send another, asking them to tell me whether the listing in their eyes does or does not describe both the headphones and the adapter. They respond with the exact same form letter.

So, I pasted my same letter back in their damn web form (the rudeness of sending you email that you cannot reply to also drives me nuts), with a prelude indicating that if I don't get an actual answer to the simple question I asked this time, I'll be calling the state attorney general.

I haven't done a lot of research on this, but it's likely that they are obligated to provide what they advertise at the price they advertised it at. They still haven't corrected the listing, but I have a cached copy just in case.

I ordered a hard drive the other day. I went to check on the status of it. There was no mention of me having ordered a hard drive. Nobody has any record of it. I re-ordered another one last night. Let's hope I don't get two.

Apparently I am the world's worst shopper.

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