johnsu01 (johnsu01) wrote,
johnsu01
johnsu01

  • Music:

Apparently, Emusic doesn't like me

In general, I like emusic.com. They provide DRM-free mp3s, they have a good jazz selection and a lot of interesting hip-hop. The social aspects of the service are budding, and they have nice things like once you download a track, you can download it again in the future without spending another download on it. So if you accidentally delete some files, you can go back and download them again.

But I don't know what bizarro widgets are running the show over there. Below is my latest correspondence with them.

From: service@emusic.com
Subject: RE:FW: Re: Your Feedback on eMusic is Needed [#2394268]
To: john@wjsullivan.net
Date: Mon, 09 Jan 2006 11:32:18  -0500


Hello,
 
Thank you for contacting eMusic Customer Support.
 
We're sorry that you have decided to discontinue your eMusic subscription. Your
eMusic account associated with the email address "john@wjsullivan.net" will
expire at the end of your current billing period on Feb 4, 2006. You will
continue to have full access to your account until that date. After that date,
your credit card will not be charged.

If you would like to reactivate your eMusic account at any time, visit the
eMusic Login page and enter your email address and password.  Then, visit the
Your Account area and click on the "Renew my subscription" button.  Please note
that your download history will be removed from our database if you do not
rejoin within six months.



Regards,

Chris
eMusic Customer Support Team

--Original Message--
From:	john@wjsullivan.net
Date:	01/06/06
To:	service@emusic.com
Subject: FW: Re: Your Feedback on eMusic is Needed[#2394268]

-----Original Message-----

> Dear Former eMusic Subscriber,
>
> eMusic is interested in learning about why you
> decided to cancel your subscription. Your feedback
> is important to us and will be used to help us
> improve our service. 
>

I did not cancel my subscription! There were bugs in your system that caused
this to happen previously, and I thought it was all straightened out. Please
fix it, again. I wish to maintain my subscription.

Tags: customer service, emusic, music
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